Need a little help bringing your home, office, or project to life? Ivy Lane offers in-store design consultations to help you style your space with confidence. Get in touch to book your appointment.
Contact Us
georgie@ivylane.com.au
sylvie@ivylane.com.au
isa@ivylane.com.au
(+64) 401 252 099
Shop 1, 10 Elizabeth Street, Paddington NSW 2021
Our showroom is open by appointment only offering a personalised experience tailored to your design needs. Book your visit to explore our curated collection in an intimate, one-on-one setting by giving us a call or emailing us.
Return policy
Our returns policy is in accordance with the Australian Consumer Law (ACL), as governed by the Australian Competition and Consumer Commission (ACCC).
If you have received a faulty or incorrect item, you are entitled to a refund or exchange, provided you can supply proof of purchase. All items will be inspected upon return to confirm the issue.
You may exchange an item for another of the same or greater value within 14 days of purchase, provided it is unused and in its original condition. Please note that we do not offer store credit or refunds for items of lesser value.
We do not offer refunds for change of mind.
Sale items are final and cannot be returned or exchanged, unless faulty.
To arrange a return or exchange, please contact us at info@ivylane.com.au and include your order number and reason for return.
Shipping
Free shipping on all orders over $100 - use discount code FREESHIP100 at the checkout
Shipping will take 2-10 business days from date of purchase.
if you do not receive your order within 11 business days please contact us via email, info@ivylane.com.au
Shipping is subject to stock availability.
Within Australia only - for any overseas shipping enquires please contact us via email, info@ivylane.com.au
